Curse

Ricebox · Apr 18, 2006, 06:43 AM // 06:43

Yes easy for some of you guys to say, get a new copy and blah blah! Others would also say there are other things in the world that you can do besides playing Guild Wars, but hey its a free country. Staying at home and playing on-line games doesn't necessarily mean you don't have any life... There is what we call time management. There is always a time to play online games, hang out with friends and family, go camping or whatever, go to work, all those can be done with proper time management! And this is what i do! and i think most people too... So with all the efforts you've spent for something that is part of your daily activities and that something was stripped out from you for no reason at all, or for a reason you dont deserve at all, then i dont think it is lame for one to fight for what he/she believes is right! Yes, i know, What is right for someone may not always be right for the other! That is why communities such as where you're now exist! To post and gather insights and see if there is still hope, to see what others has to say about it and see if what you have perceived is the same as other people!

Angelica · Apr 18, 2006, 07:40 AM // 07:40

I have read all posts from the beginning to the end and I must say I'm really scared!

Mistakes like these shouldn't happen! I did not know what code 45 was and I hope never to see it!

I have two accounts too, one was my husband's but he got tired of GW so I continued to use it. Very often I transfer items, crafting materials, dyes and gold to this second account to keep mine free of clutter. As a matter of fact I just did that today!

Now I have reached a point in the game where I don't know what to do, all my characters are level 20 and they have done all the missions, quests, cappings and because I really don't like PvP or GvG I'm starting to use my monk for farming ....... just out of boredom and to see what is all about the 55 invinci monk.

My actual Guild is hopless nobody online most of the time, so I like to help people on PUGs with missions and quests and usually give to them all the items I find.
Very often I give away items too in Ascalon to low level players for nothing even gold, this last one not often tho!

I bought items on GWguru auctions ...... sigh is this allowed?

Concluding am I allowed to trade with players or will I risk to be banned?

If something like what happened to Ricebox and all the others would happen to me I would be devastated and I don't think I would go on playing this game, which I like, anymore.

I hate wrong doing, Anet should check carefully before banning innocent people, in my opinion it's not enough saying: "Sorry we made a mistake".

That's all.

Ricebox · Apr 18, 2006, 07:53 AM // 07:53

First of all try to love PvP.. it's the core of this game! anyways about transferring from your first account to your second one,i guess it's better if we are careful with this! an example would be when we transfer large sums of golds or plats, dont leave the other side of the trade empty, try putting some items, like ordinary weapons (white ones), crafting materials and etc.

Of course it is allowed to trade with other players. What's the use of having a trading system if you're not allowed to trade at all..

I also participate in Guildwarsguru Auctions, As long as you trade an in-game item for another in-game item then you are not violating any rules!

Lastly, if you've been very careful and still got banned, and you're completely innocent... then do what leprekan and i did, keep blowing those support emails until they'll hear you out! don't completely trust their automated responses!

Tuoba Hturt Eht · Apr 18, 2006, 08:44 AM // 08:44

To Ricebox,
I'm glad you got your account back.
Cheers, mate.

To Angelica,
Like Ricebox said, try out PvP. Go have some basic PvP training in the Isle of the nameless, try the Zaishen Challenges. After that, its time to have a go in the Random Arenas. Its best to pack some form of self heal when you fight in the Random Arenas though.

To ANET,
I'm very dissapointed that innocent people gotten their accounts banned. This is not the first case.

Linksys · Apr 18, 2006, 09:33 AM // 09:33

Quote:

Originally Posted by Angelica

I have read all posts from the beginning to the end and I must say I'm really scared!

Mistakes like these shouldn't happen! I did not know what code 45 was and I hope never to see it!

I have two accounts too, one was my husband's but he got tired of GW so I continued to use it. Very often I transfer items, crafting materials, dyes and gold to this second account to keep mine free of clutter. As a matter of fact I just did that today!

Now I have reached a point in the game where I don't know what to do, all my characters are level 20 and they have done all the missions, quests, cappings and because I really don't like PvP or GvG I'm starting to use my monk for farming ....... just out of boredom and to see what is all about the 55 invinci monk.

My actual Guild is hopless nobody online most of the time, so I like to help people on PUGs with missions and quests and usually give to them all the items I find.
Very often I give away items too in Ascalon to low level players for nothing even gold, this last one not often tho!

I bought items on GWguru auctions ...... sigh is this allowed?

Concluding am I allowed to trade with players or will I risk to be banned?

If something like what happened to Ricebox and all the others would happen to me I would be devastated and I don't think I would go on playing this game, which I like, anymore.

I hate wrong doing, Anet should check carefully before banning innocent people, in my opinion it's not enough saying: "Sorry we made a mistake".

That's all.

Wow. I just started GW. Do you have any spare cool stuff for a ranger like me?

Snowman · Apr 18, 2006, 10:30 AM // 10:30

Quote:

Originally Posted by Ricebox

it would be wise if you read everything in this thread before posting! I already Got my account back!

Did you?

well done!

Quote:

Originally Posted by Tuoba Hturt Eht

To ANET,
I'm very dissapointed that innocent people gotten their accounts banned. This is not the first case.

I agree, This is very disturbing indeed!

I understand everyone who feels that accounts bans from ANET MUST be legitimate and dont offer any sympathy, but in this case, you were WRONG!

People who get banned legitimatly dont bother to make such appeals or such a fuss, I have had this happen to me on other games and when I read about appeals like this it makes my blood boil with rage!

You wouldnt like it if your account was banned for no reason!

I'm so relieved that you got it sorted Ricebox, at least ANET will listen and accept mistakes happen.

Aarroe of Gilgamesh · Apr 18, 2006, 11:15 AM // 11:15

Congrats to the OP for getting your account back. Props to Leprekan for the help.

To the neysayers... Would a china botter give a rats behind about his account being banned? Sending in e-mails to suppoort would be a waste of productive man hours. They can just use their ill gotten funds to buy a new access key directly from NCsoft. Even if they did do the e-mail support route, what would they say? Use your head before you speak it will open up whole new worlds for you.

To the people that think there ought to be a sticky somewhere for this type of error. /signed

Zimba · Apr 18, 2006, 11:27 AM // 11:27

Quote:

Originally Posted by Shanaeri Rynale

Just hint for those with multiple accounts who transfer cash and items to and fro. Never do an empty trade(for example 50K>with nothing coming back)

It would be simple to do a query that asks select everything where tradecash>50,000 and itemcount=0. I suspect that is one of the measures they do initially.

That would flag up the vast majority of ebay transfers. So as not to run the risk of being on the investigate list make sure you always put an item in the trade window.

I rather find it disappointing if they didnt check the originating ip adresses of the 2 account. Many of us has 2 more account and are moving gold/items between those account.

Ctb · Apr 18, 2006, 12:49 PM // 12:49

Quote:

short story. there is no way to get your account back, they clearly state they wont be adressing protests in this matter, and they have the right to stop providing their service at any time they want to, so you have no way to sue them.
technically it does not matter what you did, or if you did anything, they have The right to do this
That said, i do not believe they would do it just because they can, i'm sure you did something wrong, even if you did not know it was wrong, if you sell something to a guy who then resells it over eBay, you are the supplier, and therefor you are just as guilty as the guy selling it. even though you made 99 other trades JUST like that one, it still is wrong in that particular case.

because you did not know what you did was illegal does NOT make it legal.

So, basically, never interact with anything but the server lest you become tacitly related to somebody who's abusing the system?

You must really enjoy your multiplayer experience XD

Former Ruling · Apr 18, 2006, 01:34 PM // 13:34

Starting off: Gratz on the acct.

Now to defend Anet alittle here...

First of all, about legal actions (some people were saying sue, etc). When places like Wikipedia say EULAs can be defeated in courts, it means EULAs of services like Paypal...not video game EULAs.

Example: one of these cases is worth trying in court, one isn't. you pick. First, you sign an agreement with Paypal for them to transfer your money, but in their EULA they say they can take your money whenever they want without consent. You decide to sue on basis of unfair EULA. Second, you go to a friends house and he agrees to let you play his Xbox for 10 bucks, but says he can make you leave when he wants - you play for an hour and he tells you to leave, you decide to sue saying that is unfair.

have you picked yet? yea....Suing here would be like the Xbox example...

Video games are letting you use THEIR servers, so they can make the rules they want about you using them. Its required to keep order.

Also about "giving evidence". I don't know ANY MMO or any other online type game that gives you the exact reason they banned you. It would become too much of a liability to them. See, if they were required to show you screenshots or logs of exactly what you said to get banned, in the future that information could be used against them to loophole the rules. Thats why they have to be as vague as possible. If they start having to give examples of what they ban for exactly, they start defining these terms, which cuases more trouble"

Example: say for this example that a rule is "Refering to pigs is prohibited", over the months they have banned people for saying 'pig', etc. So someone is in Lion's Arch and he wishes to test his luck and say "Those animals that make ham" and he gets banned for it. He starts arguing that he didn't say 'pig' like the other cases so they cant do anything to him. See how their past cases of defining 'pig' has cuased more problems here than needed?

Its a silly example, but if they released the exact action that they considered "botting" in a case, botters will try to loophole around what happened in that case, which is just unneeded. Its better, and easier, to keep it vague so they can keep more control.

Arduin · Apr 18, 2006, 02:26 PM // 14:26

Quote:

Originally Posted by Ricebox

come to think of it, this might have been the reason behind my account getting banned by error! actually i have two accounts, and just the day before i got banned, i transfered 20k from my account to my other account with out any item in exchange!

if you're wondering how i did it, i asked my girlfriend to login to my other account and then we did the transfer! i didn't wanna risk anything by running two clients simultaneously! coz tampering with the client is against the rules of conduct!

I can't see how this transfer made you get whacked by the ban-bat. I've been giving ecto and raw gold in fairly large amounts to my guildies, because they needed those for their FoW armor (which I already got at that point). I traded it without getting anything back, so it's been one-way trading for some time. I also seem to function as our guilds dye-mule, all the dye thats collected by our guild will be transferred to my storage, so the rest get more storage space. Never pay anything for it, if a guildie wants some dye, they can ask and I deliver.

So i guess it's just a major oops from Anet, it could happen to any one of us. (off to check if own account hasn't been perma-banned by accident

)

Anyways, congrats at getting your account back Ricebox, have fun playing again

Thomas Valheru · Apr 18, 2006, 03:13 PM // 15:13

well, it's been 24 hours since their last reply (to which I replied in 5 minutes) hopefully I'll get a response from Anet today, I still can't believe they banned my account...

Big_Iron · Apr 18, 2006, 03:46 PM // 15:46

Quote:

Originally Posted by Cottage Pie

perhaps the biggest load of bollocks i've ever heard on this forum, tbh.

Yeah, that response floored me too. Holier than thou much? Also, he obviously didn't read through the posts. If he had bothered to, instead of judging the OP, he would've seen that ANet was the one in the wrong in this case.

The Fox · Apr 18, 2006, 04:07 PM // 16:07

Quote:

Originally Posted by Viruzzz

short story. there is no way to get your account back, they clearly state they wont be adressing protests in this matter, and they have the right to stop providing their service at any time they want to, so you have no way to sue them.
technically it does not matter what you did, or if you did anything, they have The right to do this
That said, i do not believe they would do it just because they can, i'm sure you did something wrong, even if you did not know it was wrong, if you sell something to a guy who then resells it over eBay, you are the supplier, and therefor you are just as guilty as the guy selling it. even though you made 99 other trades JUST like that one, it still is wrong in that particular case.

because you did not know what you did was illegal does NOT make it legal.

That's more B.S. than I can handle. If you trade with ANYONE they could turn around and sell your old item on EBay illegally. There is a BIG difference between being a supplier and randomly selling someone an item. Yes, area net has the "right" to shut down anyone/everyone's account, but that does not mean they should.

Even though they have this "right," it doesn't mean this guy should stop complaining. Why? Because customer service hits home when it affects sales, and if enough people think area net is treating people unfairly, then ANet can have all the "rights" in the world but will not be able to act on them because they will not want to lose money through future loss of sales.

EDITED: just noticed you got your account back. Congrats!

Diablo™ · Apr 18, 2006, 04:44 PM // 16:44

Quote:

Originally Posted by Viruzzz

...if you sell something to a guy who then resells it over eBay, you are the supplier, and therefor you are just as guilty as the guy selling it.

By that standard, everyone on guild wars is guilty and Anet should be shutting everyone down.

Quote:

Originally Posted by Viruzzz

...because you did not know what you did was illegal does NOT make it legal.

"awareness of criminal conduct" is required for full punishment in most cases.

Ctb · Apr 18, 2006, 04:44 PM // 16:44

Quote:

Eight pages of a rant of being or accendently banned from A.net.

Don't wanna be blunt, BUT, if you don't wanna buy a new game stop ranting.
If you do wanna buy a game and start all over.

But this is all about you and A.net, frankly people care seeing it happended before, but enough is enough. If you didn't do anything and A.net banned you, ranting here will do nothing to benefit you.

I have blind on me!

AeroLion · Apr 18, 2006, 05:35 PM // 17:35

Quote:

Originally Posted by fiery

Eight pages of a rant of being or accendently banned from A.net.

Don't wanna be blunt, BUT, if you don't wanna buy a new game stop ranting.
If you do wanna buy a game and start all over.

But this is all about you and A.net, frankly people care seeing it happended before, but enough is enough. If you didn't do anything and A.net banned you, ranting here will do nothing to benefit you.

Actually, posting here did benefit him seeing as he got great constructive advice from Leprekan, which ultimately resulted in Anet saying they made a mistake and his account being unbanned.

leprekan · Apr 18, 2006, 05:38 PM // 17:38

Quote:

Originally Posted by Thomas Valheru

well, it's been 24 hours since their last reply (to which I replied in 5 minutes) hopefully I'll get a response from Anet today, I still can't believe they banned my account...

Thomas, look at the email and make certain it does not say CLOSED on it. If it does click the link and reopen it. A reply to the email won't work you need to do it throught the support page. The email they send has a link on it if their reply did not resolve the issue. When you follow the link and type in your rant make certain to click UPDATE. Anet is slow but they don't leave trouble tickets open for 24hours (everyone has a boss so do the help desk people).

Thomas Valheru · Apr 18, 2006, 05:47 PM // 17:47

It's still active, I havn't gotten a "closed email" and my ticket on the playNC site is, according to it's status "updated" as I understand it they won't close it for another 24 hours. Guess I can do nothing but wait for a response or them closing it so I can reopen it

leprekan · Apr 18, 2006, 05:54 PM // 17:54

Quote:

Originally Posted by Thomas Valheru

It's still active, I havn't gotten a "closed email" and my ticket on the playNC site is, according to it's status "updated" as I understand it they won't close it for another 24 hours. Guess I can do nothing but wait for a response or them closing it so I can reopen it

Nope. I didnt wait for them to close them

Just keep updating it (this is how you get their attention) there isn't a limit to the number of times you can update a trouble ticket. By the time you have 10 updates sent in a supervisor will be contacted to address the problem. Don't send a thousand but definitely keep sending them in on the hour every hour. Keep it polite yet firm after all if you are innocent then you have every right to be mad.